Frequently Asked Questions

Answers to the questions we hear most about booking cruises and transfers in Mauritius.

1Reservations

How do I book a cruise or tour?

Choose a tour, fill in the booking form with your date and party size, and submit. Our reservations team checks live availability with the operator and confirms your booking by email — usually within 24 hours.

Do I pay now or later?

For most shared tours you can reserve first and pay once availability is confirmed. A secure payment link is only issued after your booking is confirmed.

Can I book for today or tomorrow?

Last-minute bookings are sometimes possible, but availability cannot be guaranteed. Contact us on WhatsApp for the fastest answer.

2Prices & Payments

What currency are prices in?

Prices are shown in Euro (EUR). You can also pay by bank transfer or card via a secure link. Our team can quote in other currencies on request.

Are there any hidden fees?

No. The price shown is what you pay for the tour. Optional extras — like hotel transfers — are shown separately and clearly before you confirm.

3Shared & Private Cruises

What is the difference between a shared and a private cruise?

A shared cruise joins other guests on a set itinerary at a per-person price. A private charter reserves the whole boat for your group, with a flexible itinerary and per-boat pricing.

How many people are on a shared catamaran?

Shared catamarans typically carry around 20 to 34 guests depending on the vessel, but they are spacious enough to feel comfortable.

4Children & Families

Are children welcome on the cruises?

Yes. Catamarans are stable and family-friendly, and life jackets are provided in all sizes. Many tours offer a discounted child rate, and infants under 3 are usually free.

5Food & Dietary Requirements

What food is served on board?

Most full-day cruises include a freshly prepared BBQ lunch — grilled fish, chicken, salads and bread — with tropical fruit for dessert. Check each tour page for its exact menu.

Can you cater for vegetarians or allergies?

Yes, in most cases. Please advise any dietary requirements or allergies when you book so the crew can prepare suitable options.

6Hotel Transfers

Do you offer hotel pickup?

Yes. Return hotel transfers are available from most locations across Mauritius as an optional extra. See our hotel transfers page or add a transfer when booking.

How much does a hotel transfer cost?

The price depends on your pickup hotel, destination, distance, vehicle type and passenger numbers — so it is quoted per booking rather than a fixed nationwide rate.

7Airport Transfers

Can you pick me up from the airport?

Yes, we arrange private airport transfers between Sir Seewoosagur Ramgoolam International Airport and hotels, villas and cruise departure points across the island.

What happens if my flight is delayed?

We monitor your flight where possible. Delays are handled case-by-case — please confirm with us whether your transfer includes extended waiting time.

8Meeting Points

Where does the boat depart from?

Each tour departs from a specific jetty (for example, Grand Baie in the north or Pointe Jerome in the south-east). The exact meeting point and time are confirmed on your booking.

What time should I arrive?

Please arrive 15 minutes before the scheduled departure to check in with the skipper and crew.

9Weather & Sea Conditions

What happens if the weather is bad?

The boat operator or skipper decides whether conditions are safe to sail. If a cruise is cancelled for safety, you are offered a reschedule or a full refund.

Will rain cancel my cruise?

Not necessarily. Light or passing rain does not usually cancel a cruise — only the skipper or operator decides if conditions are unsafe.

10Cancellation & Refunds

What is the cancellation policy?

Most shared tours can be cancelled free of charge up to 24 hours before departure. See our cancellation and weather policy page for full details.

11What to Bring

What should I bring on the cruise?

Swimwear, a towel, reef-safe sunscreen, sunglasses, a sun hat and a camera. Snorkelling gear is often provided, but check your specific tour as some ask you to bring your own.

12Accessibility & Mobility

Are the boats accessible for people with reduced mobility?

Access varies by vessel and jetty. Please tell us about any mobility needs when booking so we can advise on the most suitable option.

13Private Charters

Can I charter a catamaran privately?

Yes. We offer private catamarans for celebrations, proposals, family days and corporate events, with a dedicated crew and tailored itinerary.

14Group Bookings

Do you handle large groups?

Yes. For groups, celebrations and travel agents we build a package with clear per-person or per-boat pricing. Contact us with your group size and dates.

15Manage Booking

How do I manage or amend my booking?

Use our Manage Booking page to view your booking, request an amendment, add a transfer or contact support. You can also reach us directly on WhatsApp.

Still Have a Question?

Our team is happy to help — reach out any time.

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